Frequently Asked Questions
Everything you need to know about shopping with Larcenciel for your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though larger furniture pieces may require additional time for specialized handling.
How do I return a product if it doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are your materials sustainably sourced?
At Larcenciel, we prioritize quality and ethics. Many of our textile and wooden products are sourced from sustainable suppliers who follow environmentally friendly manufacturing processes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the item and packaging and contact us within 48 hours of delivery. We will arrange for a replacement or a full refund immediately.
Do you offer assembly services for furniture?
Currently, our items are shipped flat-packed with easy-to-follow instructions. We do not offer direct assembly services, but our customer support is available to assist you with any questions during your setup.